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Below is a list of common questions asked by our customers, and potential customers. If you have a question and answer you think should be added, please email us at feedback@mediaangle.net. Hosting and Billing
Network and Hardware
Support
General |
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What is Web Hosting, do I need it? Web Hosting holds the files for your website on a special computer (web server) connected to the internet using an ultra high speed data connection. You website files can be accessed by anyone over the internet, at anytime, by typing in your UNIQUE Web Address. Many sites offer free web hosting to lure people to join their "community", but these come with long and complicated web addresses, popup Ads, email using their domain name, tons of spam mail, and very few features. Unlike free web hosting, Paying for a Hosting Account lets you:
In order to have a professional image,
you must register a Domain Name. This will act as your own Unique Web
Address Once you have a Domain Name, you can sign up for any of our web hosting accounts, with no obligation. MediaAngle.Net will help you gain a professional image, free of popup ads and spam mail, and give you complete control over your website on our hi-speed network. Get a professional image today! |
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What is included in my Hosting Plan? Your Hosting Plan includes your own email server, ftp access, control panel, a dedicated IP address (Silver and Gold Plans), and an allotted amount of storage space and bandwidth. We maintain the web server, provide hi-speed connections to the internet, and back up all the files every night. Everything you need to maintain a website is provided for you. We set up your Hosting Plan for free, and send you an email with all your Account Information . . . so all you have to do is:
There are many extra features that are included with your Hosting Plan. These features are found inside your Cpanel, and are yours to install at any time you want. Cpanel is very user friendly, and allows you to set up shopping carts, chat rooms, forums, and many other items with just one click! MediaAngle.Net also offers 24/7
Support on services and software that we provide with your account. We
have excellent Tutorials on setting up Email, how to FTP, using
FrontPage, Cpanel Video Tutorials, and more on our Support
Page. We also offer friendly free
Phone Support - just call 239-265-0802 if
you have any questions.
If this number is longdistance to you then send us an email
and we will call you.
If you need help developing your website, you may visit our support page - or call us at 239-265-0802 for a free website estimate. |
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What are the setup fees and monthly costs involved? MediaAngle.Net never charges a setup fee for our services. Your monthly cost is clearly stated for each plan. Our advertised price always refers to payments made by credit card, recurring each month automatically. You get our lowest price, since we don't have to invoice you, and you are able to cancel at any time. |
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Are there any hidden costs? No. We're not here to trick you in any way, or we wouldn't offer Free Hosting Trials, a Full 60 Day Money Back Guarantee. We don't require any long term contracts, so you are free to cancel at any time . . . without any penalties! We want you as a happy customer. Note: We Do NOT Charge For Bandwidth Overages! If you use up your allotted bandwidth, your homepage will show a "Bandwidth Exceeded" Notice. This is to prevent any extra charges for you. We offer ample bandwidth for each of our Hosting Plans, under normal circumstances. But if your site becomes extremely popular: MediaAngle.Net will allow you to upgrade your plan to the next size up, or just buy additional bandwidth for your current plan ($1/mo. for 1000Mb bw). You can monitor your estimated bandwidth from your web control panel. |
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Explanation of Billing / Periodic Payments? Once your credit card is processed you will not receive any invoices from us, and your payment will be automatically processed the same way each month. Your credit card statement will show MediaAngle.Net for our company name. It is your responsibility to remember the date you chose for payment, and make sure funds are available. Please notify us
of any changes to your credit card Hard copy invoices can be mailed for those that request such. Special arrangement can be made for custom billing requirements. MediaAngle.Net accepts Visa, Mastercard, American Express, Western Union, Company Checks, Personal Checks, and Money Orders. |
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Do you have any Money-Back Guarantees? Yes - Our 60 Day Money-Back Guarantee >> MediaAngle Hosting wants to earn your business, and offers you to try us out Risk-Free for 60 Days! MediaAngle.Net offers a Full 60 Day Money Back Guarantee . . . and if you happen to cancel during a quarterly, bi-annual, or yearly billing cycle, we will refund all of your unused payment for the upcoming months! So if we fail In Any Way to provide you the quality of service you expect, just let us know, we will promptly refund your money IN FULL. Our direct phone number is • 239-265-0802 • We look forward to Serving You! |
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How fast can you set up an account? MediaAngle.Net strives for a setup time of no more than 6 hours per order. This all depends on how busy we are at the time of your order. We can be as fast as 1 Hour, and always within 1 Day! |
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Does my website get a control panel? Yes. Every MediaAngle.Net web site hosting package comes with a web browser based control panel (Cpanel). The Cpanel includes many features including: email configurations, chat rooms, mailing lists, pre-installed cgi scripts, databases, shopping carts, and much more... Learn more about Cpanel Web contro
panel |
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What is Cpanel™? Do you have a Demo? CPanel™ is the brand name of the web browser control panel software that MediaAngle.Net utilizes on these particular UNIX web site hosting packages. We consider it the best control panel in the industry! You can preview Cpanel Right Now
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Is there a discount if I prepay for several months in advance? Of course there is! When you prepay, you are lowering our administrative costs . . . so we pass those savings directly on to you. Our Order Forms are configured to display the Discount Pricing. Note: You will get our lowest price on anual term using a credit card. |
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What happens if I decide to leave MediaAngle.Net? You are free to leave at any time. All advance payments will be refunded if you decide to leave. Just send an email to: cancel@mediaangle.net and let us know your name and the domain name you wish to cancel. We will verify the cancellation request, and refund you any pre-paid funds. |
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What if I want to upgrade my website? You may upgrade or downgrade any of these MediaAngle.Net web hosting package at any time. You will be required to pay the difference in the fee for your current plan, and the plan you are upgrading to, should you decide to choose a larger plan. You will then pay the new monthly fee or annual fee for the new account package that you select. You may also choose to just add (or subtract) more storage space or bandwidth to create a custom account. |
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What are your Network Specifications? Our network is connected via Gigabit/OC12 (1000/622 mbps) fiber connections through Commonwealth Telephone™ (CTSI) to Global Crossing and 1000MBPS Metro Fast Ethernet drops from Verio™, XO™ Communications, Cogent™, and MFN™/AboveNET™. For redundancy, MediaAngle.Net is currently running BGP4 (border gateway routing protocol) to maintain the speed and uptime. If one backbone line goes down, it will balance the load to the other(s). If one line gets congested, it will load balance the traffic. Our Network control center is protected by failsafe security and reliable UPS (Uninterruptable Power Supply) Systems in case of power outages. Please visit our Network Page for more detailed information. |
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What are the hardware specs of the servers? Every server has different specifications. Whenever a server reaches what we feel to be the limit, another server is built. We constantly upgrade the server hardware on our network. If more drive space, memory, or faster processors are needed, they are added in at that time. The current hardware specs for these particular Hosting Packages are:
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How is my website monitored? MediaAngle.Net maintains internal and external monitoring systems for every server in our Data Center. The servers are checked every 5 minutes via network monitoring software. Our hosting partners monitor uptime as well as individual features and services running on each server, and are notified via alarms, email, screen popups, and paging, if a problem occurs. |
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What is the uptime? MediaAngle.Net strives to maintain a 99.9% network and server uptime service level. This uptime percentage is a monthly figure, and does not include any scheduled hardware/ software upgrades, nor "Acts of unforseen circumstances". Our definition of "Acts of unforseen circumstances" includes; fire, flood, tornado, earthquake, telco fiber issues (ie...Verizon™ cutting a fiber line somewhere), backbone peering point issues (ie...UUnet™ having a router go down in Virginia that wipes out internet service for the entire East Coast), hard drive failure (faulty hardware is rare, but cannot be predicted nor avoided), as well as network floods, hacks, and attacks. If MediaAngle.Net fails to meet it's 99.9% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. MediaAngle.Net does not credit a full month's service if we only have 99.4% uptime. This would not be financially healthy for us, and in turn would only negatively affect the service level MediaAngle.Net provides to you. "Partial refunds for partial downtime" is our standard policy. |
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What about software upgrades? Our trained technicians handle all software upgrades/patches on MediaAngle.Net's servers. We fully follow all trends in the industry, and monitor all support/bug announcement groups. If a new bug or security vulnerability is found, we immediately upgrade our systems. Our Linux systems are auto-updated every night from security patch websites. As new software is released, including new versions of operating systems, the new software is carefully evaluated. If the software's new version does not have any security issues, or bug problems, the upgrade is implemented. |
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What if the hardware fails? Our hosting facilities have stock replacement parts for all servers. They are always building new servers for our shared hosting clients, as well as our dedicated server clients, so a full inventory of parts is maintained. Hardware failures are uncommon, but they do happen, and are a part of the web site hosting business. Our technicians repair all failed hardware promptly, to minimize any downtime caused by such. |
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How is extra bandwidth billed? You will never be charged for overusing your bandwidth . . . MediaAngle.Net maintains software on every server and on the switches to monitor individual website usage and server-wide usage. If you reach 80% of your monthly allotted Bandwidth, you will receive an email warning. This will let you know that you are getting popular, and should increase your bandwidth. If you ignore your bandwidth usage warning, your Site would show a notice saying "Bandwidth Exceeded", but you will not be charged anything. If you need more bandwidth, it is only $1.00 per 1000Mb. Or you may choose to upgrade to a larger hosting plan that would include more bandwidth. We're here to grow with you, and your success is important to us. |
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What type of support do you offer? Average Response Time? MediaAngle.Net offers support to our customers 3 ways - online, phone or email. If you need something, please visit our Support Page and fill out the Support Form. We strive for response times of no more than a few hours. We also have Support Links that offer Tutorials on:
The MediaAngle.Net support team
maintains a fast response time to your support emails, with courteous
and helpful service. If you need something right away you can call us
direct: 239-265-0802 or contact Support Page and
we will call you.
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How much assistance do you provide for my website? MediaAngle.Net will assist you with all support for services provided directly through MediaAngle.Net. We will help you with basic settings for your email software and ftp client, as well as assist you with using the web browser control panel. We will attempt to provide some tech support for the most popular programs our clients use. MediaAngle.Net is not responsible for teaching you how to use another company's products. Example: MediaAngle.Net will assist you with the settings for using MS Frontpage™, but we will not teach you how to actually use the product itself. You need to contact the software maker in such a situation, who provides tech support for how to use their product. We cannot even attempt to support all the thousands of software products on the market. MediaAngle.Net is not responsible for assisting with your own programs and cgi scripts. If you choose to install your own programs and cgi scripts on your site, you are responsible fully for installing them. MediaAngle.Net will provide support for any program or cgi script that we provide pre-installed with your web site hosting package. MediaAngle.Net is not responsible for designing, nor developing, your website, including HTML and/or images. We will attempt to give a quick look at your design/development problem, and offer a suggestion if it is a small issue. If you would like to fix, edit, create, or configure your website in any way, our services are available for a fee . . . see Web Site Design |
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DNS settings - Pointing my domain name to your web servers For your hosting account to work properly, your domain name must be pointed to our web servers. The instructions for doing this are: 1) Go to where your purchased your
Domain Name . . . (Registrar) Primary DNS Server Secondary DNS Server It usually takes about 24 hours for your
new DNS settings to take effect, after which your account will be fully
operational. We are not allowed to enter a registrar and change information on your behalf. Unless you provide us with your login and password information for your registrar, you will need to change the name servers yourself. If you need assistance, we are here to help in any way we possibly can. |
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Do you support International domain names and clients? MediaAngle.Net can host all international domains on its servers. MediaAngle.Net can accept foreign clientele, just please be advised that all correspondence must be conducted in English. The client is responsible for handling the registration process of foreign domain name(s). This must be pointed to nameservers on the MediaAngle.Net network as assigned, or you can use other nameservers and route the domain name to the IP address you are assigned. MediaAngle.Net cannot handle the foreign domain registration process for you, due to the fact that we do not speak all of the potential foreign languages that may be involved. MediaAngle.Net will assist you however, with any technical information need to accomplish this. |
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How do I set up my email? MediaAngle.Net web hosting clients can set up POP Accounts, Forwarders/Aliases, and Auto-Responders in the Cpanel (Control Panel) that comes with every MediaAngle.Net web site hosting package. This can be done by yourself, and without any assistance from the MediaAngle.Net staff. You can even have the Cpanel "Auto-Configure" your email program if you are using Outlook or Outlook Express. For more info => See our Email Tutorial |
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How do I upload my files? All MediaAngle.Net's web site hosting packages allow the usage of FTP, SSH/Telnet (if requested), File Manager, MS FrontPage™, and other web development publishing programs to upload files to your web site. The settings and instructions are emailed to you when we create a hosting account, and are also posted on your website in a file named help.htm - The settings are: FTP Host Name or Remote Address: ftp.yourdomain.com For easy Instructions on how to upload files: See FTP Tutorial |
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How do I upload using FrontPage? Websites that were created using MS FrontPage should Not Be Uploaded Using FTP, or none of the components will work properly. If you uploaded using FrontPage and are still having problems, Please See our FrontPage Tutorial for the proper way to upload. Note: All MediaAngle.Net's web site hosting packages have FrontPage Extensions that can be installed and/or removed through your Cpanel - make sure that you have FrontPage Extensions installed on your site. |
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Can I have adult content on my website? MediaAngle.Net does not allow adult sites, or any sites with pornagraphic material. Any clients vialating this policy will be terminated and will forfit thier right of a refund, for any fees already payed. MediaAngle.Net is a Christain owned and family oriented company. |
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Does my web site have its own IP number or is it shared? This depends on which Hosting Package you order. Our Silver and Gold Plans come with your own Dedicated IP Address, but our Bronze Plans use a shared IP Address. We can add a dedicated IP Address to any account for only $2.00 /mo. |
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Can I host more than one domain name per account? Yes you can if you have our Bronze, Silver or Gold Plan. These plans come with extra domain parking and Addon Domains. Parked Domains will show your website as having a different domain name . . . Addon Domains can point to any of your subdomains, and will act like a totally independant web site. Addon Domains can be pointed to Subdirectories to give them a catchy address. Let's say you had a subdirectory called "books". The current address is http://books.mysite.com. You could set up an "Addon Domain" in Cpanel for another domain such as "mybooks.com". Now you could market www.mybooks.com as the address for http://books.mysite.com - easier name to remember.. Each one of the Addon Domains will have their own website statistics, and act as an entirely separte website . . . all within your main site. Our Bronze Hosting Plan allows 5 Addon Domains, Our Silver Hosting Plan allows 10 Addon Domains, and our Gold Plan allows 25 Addon Domains. More can be added for only $1 ea./ mo. Note: Parked Domain Names are an easy way to increase your marketing, but Parked domains do not receive a control panel of their own. We recommend the inexpensive 50 MB Starter Plan instead, due to the fact that they come with their own control panel functionality, email accounts, ftp, etc. - Starter Plan only $6.95 /mo. and the Bronze Plan only $11.95 /mo. We can add a Parked Domain to any of our web packages, for only $1.00 /mo. |
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